The Division's Last Update Affected Some Players in a Big Way

Tom Clancy’s The Division – Ubisoft’s newest and biggest open world role-playing game – got a huge update last week, as evinced by the list of changes. But it seems to have caused an issue for some players, and it’s big: their characters have gone missing.

“I’ve seen several reports of players’ character getting wiped out, including myself, after the patch,” a Reddit user said on the site. “My first login was fine, and I logged in briefly to check the update and everything seemed normal. The next login attempt, I received a delta or mike error while attempting to login, so I reset the game, and then my character is gone. I hard reset the X1 to clear the cache, but to no avail. I had 150 hours into that character. This is totally unacceptable.”

Ubisoft was quick to recognise the issue, and tweeted to say they were looking to it.

Soon after, Ubisoft put out a statement. “Our team has identified and fixed the source of this issue to ensure that your characters could be correctly restored,” Yannick Banchereau, community manager for Ubisoft, posted on the official forums. “The issue was caused by a malfunctioning server that couldn’t synchronize character data correctly and corrupted them instead. The game client was unable to read this corrupted data, and simply assumed that the character didn’t exist.”

“We are currently working on a fix that should make it available shortly. Implementing this fix will require a server downtime, and we will let you know when we are ready to perform it. Please note however that in order to make your character available, we will need to restore the latest uncorrupted save of your entire account, which happened during the server maintenance of April 12. In other words, your character will be back just as you left it on April 12 at 9am CEST | 3am EDT | 12am PDT. You will lose any progress made on this character or any other one from the same account between April 12 and the next maintenance. We apologise for the inconvenience and want to thank you for your understanding and your help in identifying this issue.”

It seems Ubisoft has managed to solve the problem, and the only harm caused will be the loss of any progress made after April 12. Were you affected by this issue? Let us know in the comments.